Toyota Australia Announces Expansion To A Previously Announced Customer Service Exercise For The Panoramic View Monitor To Include Camry Hybrid Vehicles

Toyota Australia today announced an expansion of the Customer Service Exercise (CSE) for the Panoramic View Monitor (PVM) system across selected Camry Hybrid models. Originally initiated for Yaris Cross vehicles produced between 7 December 2022 and 28 December 2023, the CSE has now been expanded to include Camry Hybrid vehicles manufactured from 25 November 2022 to 20 May 2024.

This expansion adds 986 Camry Hybrid vehicles, bringing the total number of vehicles involved in the Australian market to approximately 4,498 (986 Camry Hybrid vehicles and 3,512 Yaris Cross vehicles).

The involved vehicles are equipped with a Panoramic View Monitor (PVM) system, consisting of multiple individual cameras located around the vehicle which are used to capture and display images. Due to a manufacturing error of the forward and side camera sensors during a specific production period at a certain supplier’s plant, there is a possibility that a crack could develop on the camera sensors. If this occurs, the crack expands overtime and the circuit inside the camera can open or short, leading to an inability to display the forward or side-view areas shown by the PVM.

For all involved vehicles, Toyota dealers will inspect the applicable cameras and replace if required, free of charge to owners.

Repair and inspection will take approximately 2 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this CSE campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There are approximately 4,498 Toyota Camry Hybrid and Yaris Cross vehicles involved in the Australian market within the following VIN range.

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition? (Description)
A2: The involved vehicles are equipped with a Panoramic View Monitor (PVM) system, consisting of multiple individual cameras located around the vehicle which are used to capture and display images. Due to a manufacturing error of the forward and side camera sensors during a specific production period at a certain supplier’s plant, there is a possibility that a crack could develop on the camera sensors. If this occurs, the crack expands overtime and the circuit inside the camera can open or short, leading to an inability to display the forward or side-view areas shown by the PVM.

SQ1. Are there any symptoms/warnings before the problem can occur?
A: No, however if the problem does occur, the display may present as a full or partial white screen on the affected areas.

Q3. What does the remedy involve?
A3: For all involved vehicles, Toyota dealers will inspect the applicable cameras and replace if required, free of charge to owners.

Q4. How long will the remedy take?
A4: Repair and inspection will take approximately 2 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle.

In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT).

Q6. Does this condition affect other Toyota models in Australia?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.